Full platform

A CRM assembled around your business

Every plan contains the same communication core: chats from all channels, the website widget, the bot and calls. On top of it you switch on the direction you actually live in — retail or bookings, or everything at once, tickets included. You do not pay for modules you never open.

14 days free Find your direction
1 Core: communication — in every plan 2 Direction: retail, bookings or everything 3 Team: only headcount moves the price
Level 1 · for everyone

Included in every plan

This is what everyone arrives with — from an Instagram shop to a repair centre. It works from day one, with no setup and no developer.

All chat channels and the widgetTelegram, Viber, WhatsApp, Instagram, Messenger, email and the site chat — one stream
Bot and quick repliesOn duty at night, collects contacts, hands anything complex to a human
Calls from the browserThe conversation and recording land on the client card; incoming calls ring every free operator
Customers, tasks, calendarEvery conversation becomes a client card with history and the source of the enquiry
Request pipelineLeads by stage, owners and reminders — so nobody forgets to call back
Reason-for-contact analyticsYou see why people write and call — and what is worth fixing

Chat, widget and calls in detail

Pricing

Pay for the way you work

Each module is a complete product for its own scenario: a conversation, an order or a booking. Modules combine, and they share one customer base. No hidden fees.

Free

Chat on your site, messengers and a 3-step bot. One user, 600 replies a month. Forever, no card needed.

Start for free
Popular

Communication

Who it is for People write to several messengers and to your site: no one knows who replied.
900₴/mo
Team up to 3 · +200 UAH for each extra
What you'll be able to do:
  • All chats: Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, Rozetka, Prom, email
  • Tickets: number, deadline and status for the customer
  • Site chat widget and a no-code bot builder
  • Personal Telegram — reply from your own number
  • Sales pipeline, broadcasts and calls
Try 14 days All about the plan →

Commerce

Who it is for Shop: orders buried in DMs, stock in Excel, waybills typed by hand.
900₴/mo
Team up to 3 · +200 UAH for each extra
What you'll be able to do:
  • All chats: Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, Rozetka, Prom, email
  • Tickets: number, deadline and status for the customer
  • Orders from site, Rozetka, Prom
  • Stock, levels, suppliers
  • Nova Poshta waybills in one click
  • Till, invoices, expenses
Try 14 days All about the plan →

Bookings

Who it is for Salons, masters, clinics: half the messages are "any free slot tomorrow?".
900₴/mo
Team up to 3 · +200 UAH for each extra
What you'll be able to do:
  • All chats: Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, Rozetka, Prom, email
  • Tickets: number, deadline and status for the customer
  • Online booking via a link and on your website
  • Staff schedule without double bookings
  • Reminders to customers in Telegram
  • Customers reschedule or cancel on their own
Try 14 days All about the plan →
Best value

Everything included

Who it is for Service companies and growing teams: customers see where their request stands.
2 200₴/mo
Team up to 10 · +200 UAH for each extra
What you'll be able to do:
  • All chats: Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, Rozetka, Prom, email
  • Customer portal for tickets — only here
  • All three modules together
  • Staff: leave and payroll
  • Projects and no-code automations
Try 14 days All about the plan →
Included in all plans:
No limits on chats, calls, deals, orders Integrations free (Rozetka, Prom, NP, Telegram, Viber, WA) Setup free (pipelines, fields, roles) Data migration free

Extra users: +200 UAH/mo per account, whatever the number of modules · a standalone module on top of a plan +900 UAH/mo (customer portal for tickets — only in Everything included)

Need an unusual combination? Work out your bill in the calculator ↓

Or work out your bill

Start with Communication and add only what you need. If it adds up to more than Everything included, we will say so.

Base — Communication

3 users · 900 UAH / mo · cannot be switched off
Chats Bot builder Website widget Calls Pipeline Campaigns Contacts Organizer Calendar Analytics

Direction

+900 UAH / mo each · what you actually do

Standalone modules

+900 UAH / mo each · switch on only what you need

Users

First 3 included · then +200 UAH / mo each
users
1 10 25 50+
FAQ

Frequently asked questions

Answers to common questions. Didn't find something? Write to us →

Can I change my plan while using it?

Yes, anytime in settings. Upgrading — you pay the pro-rata difference (proportional to the days left in the period). Downgrading — the balance for the unused period is credited to the next month.

Can I drop an individual module?

Yes, anytime. Your data is kept for 90 days — you can re-enable the module without losing history. If you don't return, the data is permanently deleted after 90 days.

What are "free integrations"?

Connect a module and all its integrations work at no extra cost. For example, the "Chats" module turns on Telegram, Viber, WhatsApp, Instagram, Facebook — all at once. You don't pay per channel. The "Orders" module — Rozetka, Prom, Nova Poshta, Ukrposhta, Meest — with no extra fees.

Are there limits on orders, calls or leads?

No. Zero limits. You can process even 100,000 orders a month — the price stays the same. You pay only for modules and users, not for volume. That's the main difference from most CRMs on the market.

How are users beyond the plan limit added?

Each user above the plan limit costs:

  • Any module — 3 included, then +200 UAH/mo each
  • Everything included — 10 included, then +200 UAH/mo each
  • Free — 1 user; the only way up is a paid plan
  • A standalone module — +900 UAH/mo, no user cap

Buying a module isn't limited by user count — everyone on the account gets access.

How do I migrate data from another CRM?

We help migrate from Bitrix24, KeyCRM, AmoCRM, HubSpot, Salesforce, Zoho for free. Import contacts, deals and message history from Excel/CSV. For Grow+ plans, a personal manager handles the migration end to end. Typical turnaround — 1 to 5 business days.

How long does onboarding take?

Sign-up and basic setup — 5-10 minutes. Connecting integrations (channels, couriers, marketplaces) — 1-2 hours. Full rollout with pipeline setup, data import and team training — from 1 day (Talk/Shop) to 7 days (Plus/Scale).

What support is included?

In all plans: chat support during business hours (9-18), a knowledge base and video tutorials. Plus adds a priority queue (reply within 5 min). Scale — 24/7 support, a personal manager, 99.9% SLA with compensation.

What is Scale and who needs it?

An enterprise plan for businesses of 50+ employees or several branches. Includes API access for integrations with internal systems, white-label (your branding and domain), 99.9% SLA, a personal manager and individual team training. Get in touch — we'll price it for your case.

Scale · Enterprise

Ready to scale your business?

Leave your details — we'll get in touch within 24 hours and prepare a personal offer for your business.

  • API + white-label — integrations and your branding
  • No team limits — add as many employees as you want
  • Personal manager — 24/7 support
  • Free migration and team training
Or reach us directly:
+380 63 808 00 73 info@modalcrm.com Telegram Facebook Instagram

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14 days free