Tickets and every channel like HelpDeskEddy — from a Ukrainian company
Tickets, site chat, Telegram, Viber, WhatsApp and calls in one window. You pay in hryvnia for the whole team, not from €25 for every agent.
≈ 3 783 ₴ at the NBU rate
What every new agent costs
With HelpDeskEddy the bill grows with every person on support: €25 per agent a month billed annually and €30 monthly. With us the first three are already in the price, each next one is 200 ₴. Move the slider and see your own difference.
HelpDeskEddy — cloud version, €25 per agent a month billed annually, €30 monthly (en.helpdeskeddy.com/pricing, 25.10.2026). ModalCRM — monthly billing. NBU rate — 50.44 ₴/€ on 23.10.2026.
Website and all messengers — in one feed
A visitor writes in the widget, a regular customer — in Viber, someone else — in Instagram. The agent sees everything in one window together with the customer history instead of switching between five tabs.
A customer writes — you reply from your phone
You do not have to sit at the computer not to miss a buyer. The ModalCRM app shows the same chats as the web version — website, Viber, Telegram, Instagram — and pings you as soon as someone writes.
ModalCRM and HelpDeskEddy — only facts from their website
We do not judge the quality of someone else’s product. Where HelpDeskEddy is stronger, we say so.
| Criterion | ModalCRM | HelpDeskEddy |
|---|---|---|
| Company |
sole proprietor, Ukraine
|
EddySoftGlobal OÜ, Tallinn — on the English site; Eddy Service LLC, Moscow — on helpdeskeddy.ru, where helpdeskeddy.com redirects
|
| Billing model |
per company: 900 ₴/mo for up to 3 users, then +200 ₴
|
per agent: €30/mo billed monthly, €25 billed annually
|
| Pricing currency |
hryvnia
|
euro
|
| Free plan |
1 user, 600 replies a month, forever
|
none; a 14-day trial
|
| Ukrainian language |
interface, website and support
|
interface — English, Russian, Ukrainian; the Ukrainian site did not open on 25.10.2026
|
| Channels in one window |
website, Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, email, Rozetka, Prom
|
website, Telegram, Viber, WhatsApp, Instagram, Facebook, email
|
| Telephony |
included: Binotel, UniTalk, Ringostat, Zadarma, CallsApp
|
integration via SIP or API
|
| Tickets and SLA |
tickets and SLA policies in every paid plan; client portal — in Everything included
|
tickets, SLA by working hours, knowledge base
|
| Deals, orders, warehouse |
switched on as modules in the same account
|
not stated on the website
|
| Mobile app |
Android on Google Play; iPhone — from the Home Screen, with notifications
|
iOS and Android, with limited functionality
|
| Data hosting |
servers in Europe (Hetzner)
|
not stated on the English site; helpdeskeddy.ru says «servers in Russia»
|
HelpDeskEddy data is taken from en.helpdeskeddy.com (pricing, contacts, capabilities) and helpdeskeddy.ru (contacts, pricing, offer), checked on 25.10.2026; the Ukrainian site ua.helpdeskeddy.com did not open that day. Spotted a discrepancy — write to info@modalcrm.com and we will fix it.
Moving from HelpDeskEddy — in one evening
A chat today — a CRM when you grow
You start with tickets and chats. When you need more — deals, orders, warehouse, online booking — you switch it on in the same account.
Frequently asked questions
How much does HelpDeskEddy cost?
Per en.helpdeskeddy.com/pricing on 25.10.2026: the cloud version is €25 per agent a month billed annually or €30 monthly; the on-premise version is priced on request. So three agents cost €90 a month billed monthly. In ModalCRM the Communication plan is 900 ₴ a month per company for up to three, each extra user +200 ₴, and tickets are included.
Who is behind HelpDeskEddy?
The English site names EddySoftGlobal OÜ (Tallinn). The helpdeskeddy.com address redirects to helpdeskeddy.ru, which names Eddy Service LLC (Moscow) and «servers in Russia». ModalCRM is provided by sole proprietor Viktoriia Lazukina, Ukraine, with data on servers in Europe.
Does ModalCRM have SLA?
Yes, ticket SLA policies set first-response and resolution times by priority. You create a ticket with a button right in the conversation, and it has a status, an assignee and a change history; the portal where a client sees their own requests is in the Everything included plan.
How do I move from HelpDeskEddy?
Delete the HelpDeskEddy widget code from your site, paste ours — one line — and connect Telegram, Viber and Instagram in settings. Contacts import from a file. If anything is unclear, write in the site chat and we will set it up together.
How fair is this comparison?
We used only what is written on en.helpdeskeddy.com and helpdeskeddy.ru as of 25.10.2026 and did not judge the quality of their product. Where HelpDeskEddy is ahead — SLA by working hours, a knowledge base, an iPhone app — it says so. If something is out of date, write to info@modalcrm.com.
Try our chat side by side with HelpDeskEddy
Put the widget on one page of your site and compare for yourself. Free for one agent forever, the full plan — 14 days without a card.