Verbox alternative for Ukraine
Verbox is developed by Sofit LLC from Kaliningrad (Russia), verbox.ru is available in Russian only, and plans are priced in roubles per agent. ModalCRM is a Ukrainian CRM with the same chat widget: a visitor writes on the site, the operator answers from one window together with Telegram, Viber, WhatsApp and Instagram. Below is a comparison based only on what both products state on their public websites.
ModalCRM and Verbox: what the websites say
| Criterion | ModalCRM | Verbox |
|---|---|---|
| Owner and country | Ukraine | Russia, Sofit LLC, Kaliningrad |
| Billing model | per company: 900 ₴/mo for up to 3 users, then +200 ₴ | per agent: “Pro” — 870 ₽/mo, “Startup” — per number of inquiries |
| Plan currency | hryvnia | Russian rouble; paid by card, SBP, YooMoney, crypto |
| Free plan | 1 user, 600 replies a month, no time limit | yes, 1 agent, with a limited feature set |
| Ukrainian language | interface, website and support | website in Russian only |
| Channels in one window | site, Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, email, Rozetka, Prom | site, Telegram, Viber, WhatsApp, Instagram, Facebook, VK, Avito, Ozon, Wildberries — no Ukrainian marketplaces |
| Browser calls | included: Binotel, UniTalk, Ringostat, Zadarma, CallsApp | not stated; a “Request a call” form |
| Orders, stock, finance | switched on as modules in the same account | none of its own stated; integrations with Bitrix24, amoCRM, retailCRM |
| Video calls with customers | no | yes, +165 ₽ per agent a month |
| Operator apps | works in the browser on desktop and phone | Windows, Mac, Linux, iOS, Android |
Verbox data is from verbox.ru and verbox.ru/price, checked 30.09.2026; the “Pro” price is per agent with monthly billing, as stated on their website. Spotted a mismatch — write to info@modalcrm.com and we will fix it.
Billed per company, not per agent
Verbox “Pro” costs 870 ₽ per agent a month: three agents are 2,610 ₽ every month, and chat bots (+150 ₽) and video calls (+165 ₽) are charged per agent on top. ModalCRM “Communication” is 900 ₴ a month per company for up to three users, each extra user +200 ₴; yearly billing saves 17%. Invoiced in hryvnia, paid with a card from any Ukrainian bank.
A chat that grows into a CRM
Verbox is a live chat that suggests connecting a separate CRM such as Bitrix24 or amoCRM for orders and deals. ModalCRM starts with the same widget, and then in the same account you switch on orders from Rozetka and Prom, stock, Nova Poshta labels, finance, appointments and HR — with a toggle in settings, no second system and no retraining the team.
Switch over in one evening
Remove the one line of Verbox code from your site and paste ours. Contacts move over by import, and we connect the messengers together with you. The first 14 days of the full plan are free, no card needed; after that, a free plan for one operator forever or 900 ₴ a month for the team.
Frequently asked questions
Does ModalCRM have a free plan like Verbox?
Yes: site chat, messengers and a three-step bot for one user, 600 replies a month, forever and without a card. Verbox’s free plan is one agent with a limited feature set (according to their website as of 30.09.2026).
Are calls included?
Yes, browser calls are part of the plan: connect Binotel, UniTalk, Ringostat, Zadarma or CallsApp, and call recordings stay in the customer’s history. The Verbox website does not mention browser calls — it has a “Request a call” form and video calls as an add-on.
How do I move my chat from Verbox?
Remove the Verbox code from your site, paste our widget — one line — and connect Telegram, Viber and Instagram in settings. Contacts are imported from a file. If anything goes wrong, write in the chat on our site and we will connect it together.
Where is the data stored?
On servers in Europe (Hetzner). The provider is sole proprietor Viktoriia Lazukina, Ukraine. Verbox does not state on its website where data is stored.
How fair is this comparison?
We used only what is written on verbox.ru and verbox.ru/price as of 30.09.2026 and did not judge the quality of their product. Where Verbox is ahead — video calls and desktop apps, for example — it says so. If something is out of date, write to info@modalcrm.com.
Moving from Jivo or Verbox takes one evening
You remove one line of code and paste ours. Contacts come across by import and we connect the messengers with you. The first 14 days of the full plan are free, no card required.