CRM for an online store
Orders in DMs, stock in Excel, shipping labels by hand — that is a typical day for an online store whose sales grew faster than its tools. ModalCRM gathers orders from Rozetka, Prom and your own website into one list, confirms them in messengers, creates Nova Poshta labels from the order card and writes stock off the warehouse. The Trade plan is 900 ₴ a month per company, not per manager.
Rozetka, Prom and website orders in one list
CRM polls the marketplaces every minute: a new Rozetka or Prom order appears in the table with a “Marketplace” badge and the marketplace ID, and items are matched to your stock by SKU. Statuses sync both ways — change a status in CRM and it updates on the marketplace, and the tracking number is sent there automatically.
Phone orders are typed in one line: “0671234567 NP 11 Lviv black jacket size 42 2 pcs” — CRM shows a “Check the order” card, splits the line into customer, delivery and item, and reserves the stock right away. The list is a 15-column table with search and filters, or a kanban by status.
Confirmation in a messenger, not by phone
A customer writes on Instagram, Telegram, Viber or the site chat — the conversation sits in the same window as the orders. The operator sees the history, confirms the address and creates the order straight from the chat: the phone is taken from the conversation and items are suggested from the messages.
A new message from any channel is mirrored to your personal Telegram — you reply from there and the customer gets the company’s answer in the channel they wrote from. Buyer questions from Rozetka, Prom and OLX and emails from the work mailbox land in the same queue.
Statuses, stock and Nova Poshta labels from the order card
Kanban by status: “New” reserves the item, “Confirmed” writes it off the warehouse, “Shipped” is set automatically when a label is created, “Cancelled” and “Returned” put the stock back. The warehouse shows three numbers — on hand, reserved, available.
One button, “Save and create a label”, and a Nova Poshta, Ukrposhta or Meest waybill is created without leaving CRM: the sender is loaded from your carrier account, delivery type “Branch → Branch” or “Door → Door”, payer, cash on delivery with commission. The tracking number stays in the order, the customer gets an email with tracking, and CRM checks the cash on delivery itself: money arrived — order paid and completed, income recorded in finance.
A no-code bot takes the routine questions
Bot builder: trigger on the first message, a keyword or every message; blocks — message, buttons, ask for input, condition, delay, product-card carousel, AI step, create a task and hand over to an operator. “Is it in stock”, “how much is delivery”, “how do I pay” — the bot answers on its own and calls an operator when the customer is ready to buy.
One scenario runs in several channels at once — site chat, Telegram, Viber. There is a test chat before activation, so you can walk through the scenario yourself without touching live customers.
Reports: what sells, what is running out, what you earned
Orders — overview, sales dynamics, top products, breakdown by status and source. Warehouse — categories, stock movements and a “Running out” list, so you reorder from the supplier before the item disappears.
Finance — income versus expenses, categories, accounts. Any report exports to Excel for your accountant or investor.
Which modules to turn on
What it costs
Site chat, messengers and a three-step bot. One user, 600 replies a month. Forever, no card.
Orders, warehouse and finance plus chats, calls, deals, documents, marketing. Team of up to 3, then +200 ₴ per user.
Every module: adds service desk, appointments, HR, projects and automations. Team of up to 10, then +200 ₴ per user.
Quarterly billing is 8% off, yearly 17% off. Rozetka, Prom and Nova Poshta integrations are not charged separately.
Frequently asked questions
Which marketplaces connect?
Rozetka, Prom and your own website. Orders are pulled automatically every minute; statuses and the tracking number go back to the marketplace.
How much does CRM for an online store cost?
The Trade plan is 900 ₴ a month per company for up to 3 users, +200 ₴ for each additional one. Quarterly billing is 8% off, yearly 17% off. The first 14 days are free, no card.
How is a Nova Poshta label created?
From the order card: the “Save and create a label” or “+ Label” button. ModalCRM connects your Nova Poshta account — write to info@modalcrm.com. Ukrposhta and Meest work the same way.
Will stock be written off?
Yes. A new order reserves the item, the “Confirmed” status writes it off, “Cancelled” or “Returned” put it back. The warehouse shows three numbers: on hand, reserved, available.
Where is the store’s data stored?
On servers in Europe (Hetzner). The provider is sole proprietor Viktoriia Lazukina, Ukraine; the terms are the public offer on the website.
See it on live data
A demo account with orders, chats and stock — no sign-up. Or 14 days of the full plan free, no card.