Ticket from a conversation
The customer wrote — the ticket is already there. The number arrives in the same messenger, and they see the status via a link.
One clickor /ticket in Telegram
Status pagefor the customer, no login
Ratingafter closing
Share a ticketwith the customer via a link
Deadlines
Deadlines, owners, closing reason. The CRM warns when a deadline is near and highlights overdue ones, and over time you see what breaks most often.
SLAby priority
Overdueare highlighted, a person reassigns
Closing reasonis always recorded
Reportsby channel, reason and assignee
Service center
Repairs from intake to pickup. A device card, diagnostics, an estimate the customer approves from their phone, spare parts from stock and technician visits.
Repair statuseson a board, like in a workshop
Estimatesent to the customer for approval
Spare partsare reserved and written off
Customer portalsign in with an emailed code, no password
Estimate approved by the customeriPhone 13 repair · 1 850 ₴
What's included
Support — in every paid plan. Service center and customer portal — in “Everything included”.
Ticketsstatuses, SLA, /ticket, status page
All chats and the widgeta ticket from any channel
Browser callsrecording in the customer card
Customer portalonly in “Everything included”
Repairsspare parts, estimates, visits
Staff and automationsonly in “Everything included”
Pricing
Pay per company, not per operator. The first 14 days — free, no card.
Support teams
Communication
900 ₴per month
per company
per company
3 people included · then +200 ₴ each
What's included
- All chats and the widget
- Tickets with SLA and a status page
- Browser calls
- Sales pipeline and mailings
A fit if you need requests and deadlines, but no repairs or customer portal.
Service centers and teams of 10+
Everything included
2 200 ₴per month
per company
per company
10 people included · then +200 ₴ each
What's included
- Communication, Commerce and Bookings together
- Customer portal and “Share a ticket”
- Service center: spare parts, estimates, visits
- Staff and automations
Three solutions separately would cost 2 700 ₴ for three people. Here — 2 200 ₴ for ten. Compare all plans.
FAQ
What to know before you start
Can tickets be added separately?
No need to add them separately: tickets are in every paid plan. The customer portal is only in “Everything included”.
Does the customer need to sign up for the portal?
No. They enter their email and the code from the message, or open a link from the messenger.
Do deadlines escalate a ticket to a manager automatically?
No: the CRM warns when a deadline is near and highlights overdue ones, and a person reassigns.
What if there are more than ten people?
+200 ₴ for each additional one. Seats are shared across the whole account.
Other solutions
