ModalCRM integration with CallsApp

Calls from the browser, the customer on screen before you pick up

CallsApp calls go straight from the browser — no desk phones and no separate apps. An incoming call immediately shows who is calling: the customer's name, deals, tasks and parcels. Every conversation goes into the log by itself.

14 days free Guide in the help center

What the integration gives you

See who is calling If the number is in the database the call window shows the customer's name marked “In database”, otherwise “New client”

Rings everyone online An incoming call rings every operator who is on duty; a declined call is picked up by a colleague from the “Call waiting” banner

Actions during the call Deal, lead, task, ticket, order or calendar booking — without hanging up

Call log Direction, number, customer, operator, duration and status of every conversation — with no manual entry

Missed calls are not lost The CRM creates a high-priority “Call back” task due in two hours by itself

Extensions assign themselves Every employee who opens the dialer gets their own extension in the 101–200 range

How to connect

In your CallsApp account find the SIP account details: server address, login and SIP password.
In the CRM open Settings → Integrations → “IP Telephony” block → the CallsApp card, fill in the three fields in the “Provider Credentials” step and save.
Wait about 30 seconds and open the dialer: the “Registered” state means you can call.

Step-by-step guide and diagnostics in the help center: Connecting telephony. If the state is “Rejected by provider” and the details are correct, write to info@modalcrm.com.

Frequently asked questions

How much does the CallsApp integration cost?

Nothing extra. Calls are part of every paid plan from 900 ₴ a month per company with no limit on their number. Minutes are paid to CallsApp at its rates.

Do I need a separate app or phone?

No. You need a headset or microphone, Chrome or Edge, and browser permission for the microphone.

Can I connect CallsApp and another provider at the same time?

No. One telephony provider works at a time — the one whose card was filled in last. Binotel, Zadarma, Ringostat, UniTalk and your own SIP are also available.

Who can make calls from the CRM?

Those whose role has call handling switched on. Telephony can be connected by an employee with the right to manage settings.

We will connect CallsApp together with you

Write in the site chat or to info@modalcrm.com — we help with the SIP details and check a test call. The first 14 days are free, no card.

14 days free See the demo