ModalCRM integration with Nova Poshta

Labels without leaving CRM, tracking in the order, cash on delivery closes itself

The waybill is created from the order card: address and phone are already filled in, the sender is loaded from your Nova Poshta account, the tracking number stays in the order and is emailed to the customer. The integration is not charged separately — it is part of the Trade and All-inclusive plans.

14 days free Guide in the help center

What the integration gives you

Label in one click The “Save and create a label” or “+ Label” button in the order card

Sender from your NP account “Load sender from NP” — addresses and contacts come from your carrier account

All delivery types “Branch → Branch”, “Door → Door” and others; payer — sender or recipient

Cash on delivery COD amount and who pays the commission; money arrived — the order becomes paid and completed on its own, income goes to finance

Tracking in the order Click the tracking number for the parcel’s movement history; “Shipped” status and delivery cost are set automatically

Number to the customer The tracking email goes out automatically, and in a chat the label is sent with the “Send label to customer in chat” button

How to connect

Write to info@modalcrm.com — ModalCRM connects your Nova Poshta account to your workspace.
In the order card click “Save and create a label”, choose the sender (“Load sender from NP”), delivery type and payer; for cash on delivery — the amount and who pays the commission.
The message text for the customer is in Settings → Modules → “Orders” → “Configure” → “Messages”; the automatic tracking email is switched on in the “Delivery” tab.

Step-by-step guide with screenshots in the help center: Shipping and labels. A label created by mistake can be deleted and created again.

Frequently asked questions

How much does the Nova Poshta integration cost?

Nothing extra. Labels are part of the Trade plan (900 ₴ a month per company) and All inclusive.

Does it work the same way with Ukrposhta and Meest?

Yes, the buttons are the same: “Save and create a label” creates a waybill with the selected carrier and the number stays in the order.

What about cash on delivery?

Set the amount and who pays the commission when creating the label. CRM checks the payment itself: money arrived — the order becomes paid and completed, income is recorded in finance.

Can the customer see where the parcel is?

After the label is created the customer automatically gets an email with the tracking number; in a chat the label is sent with one button. The automatic email can be switched off in the “Delivery” tab.

We will connect Nova Poshta together with you

Write in the site chat or to info@modalcrm.com — we connect the carrier account. The first 14 days of the Trade plan are free, no card.

14 days free See the demo