ModalCRM integration with Zadarma

The call is seen by the person it is for, and the recording lands in the customer history

Zadarma connects in two parts, and you can combine them. SIP lets you make and take calls right in the browser. The API lets the CRM work together with your virtual PBX: it knows the extensions, shows a call only to the right person and keeps call recordings.

14 days free Guide in the help center

What the integration gives you

The call goes to whoever is called Only the person whose extension the PBX is ringing, or who dialed the customer, sees the call window; once someone answers, it disappears for colleagues

Extensions assigned to people The CRM pulls the list of numbers straight from your PBX, and you pick a user next to each one: one number, one person

Recordings in customer history When Zadarma reports that a recording is ready, the CRM downloads the file — you can play and download it from the customer history

A lead from an unknown number Automatically with the “Create a lead for unknown numbers” checkbox, or with the “Add lead” button right in the call window

The customer reaches their manager “Route calls to the responsible user”: the PBX rings the assigned manager first, and after 20 seconds with no answer follows your scenario

Missed calls are not lost The CRM creates a high-priority “Call back” task due in two hours by itself

How to connect

In the CRM open Settings → Integrations → “IP Telephony” block → the Zadarma card and copy the Webhook URL.
In your Zadarma account, under Settings → “Integrations & API”, paste the URL into call notifications, turn on the NOTIFY_* events and copy the API Key and API Secret.
Paste the keys into the Zadarma card (for browser calls also the SIP details from “My PBX”) and save, then link the extensions to users.

Step-by-step guide, the full list of events and recording settings in the help center: Connecting Zadarma. If the Webhook URL gets into the wrong hands, click “Regenerate URL”.

Frequently asked questions

How much does the Zadarma integration cost?

Nothing extra. Calls are part of every paid plan from 900 ₴ a month per company with no limit on their number. Minutes and the PBX are paid to Zadarma at its rates.

Can we talk from Zadarma phones instead of the browser?

Yes. Switch off “Browser Calls” — call windows, the log and recordings keep working through the API and PBX notifications, while you talk from Zadarma phones or softphones.

Why are there no call recordings in the customer history?

Recordings need the API Key and API Secret, and cloud recording must be turned on for the extension in your Zadarma account. A recording appears a few minutes after the call.

Can I connect Zadarma and another provider at the same time?

No. One telephony provider works at a time — the one whose card was filled in last. Switching to another provider erases the saved Zadarma details.

We will connect Zadarma together with you

Write in the site chat or to info@modalcrm.com — we help with the keys and notifications and check a test call. The first 14 days are free, no card.

14 days free See the demo