The same website chat as Jivo — only Ukrainian
A website widget, Telegram, Viber, Instagram and WhatsApp — in one window. You pay in hryvnia for the whole team, not $28 for every agent.
≈ 3 784 ₴ at the NBU rate
How much extra you pay for every agent
With Jivo the bill grows with every person in the chat: a new manager joins — another $28 a month. With us the first three are already in the price, each next one is 200 ₴. Move the slider and see your own difference.
Jivo — Basic plan, $28 per agent a month billed annually (jivochat.com/pricing, 22.10.2026). ModalCRM — monthly billing, without the 17% annual discount. NBU rate — 45.05 ₴/$ on 23.10.2026.
Website and all messengers — in one feed
A visitor writes in the widget, a regular customer — in Viber, someone else — in Instagram. The agent sees everything in one window together with the customer history instead of switching between five tabs.
A customer writes — you reply from your phone
You do not have to sit at the computer not to miss a buyer. The ModalCRM app shows the same chats as the web version — website, Viber, Telegram, Instagram — and pings you as soon as someone writes.
ModalCRM and JivoSite — only facts from their website
We do not judge the quality of someone else’s product. Where JivoSite is stronger, we say so.
| Criterion | ModalCRM | JivoSite |
|---|---|---|
| Owner and country |
Ukraine
|
Russia, Sberbank (since 2021)
|
| Billing model |
per company: 900 ₴/mo for up to 3 users, then +200 ₴
|
per agent: Basic from $28/mo billed annually
|
| Pricing currency |
hryvnia
|
US dollar
|
| Free plan |
1 user, 600 replies a month, forever
|
yes, up to 5 agents, limited feature set
|
| Ukrainian language |
interface, website and support
|
website in EN, TR, ES, PT; widget in 25 languages
|
| Channels in one window |
website, Telegram, Viber, WhatsApp, Instagram, Facebook, OLX, email, Rozetka, Prom
|
website, Telegram, Facebook, Instagram, Viber; WhatsApp — a $27/month module
|
| Browser calls |
included: Binotel, UniTalk, Ringostat, Zadarma, CallsApp
|
“Telephony Plus” add-on — $4/mo
|
| Orders, warehouse, finance |
switched on as modules in the same account
|
not stated on the website
|
| Data hosting |
servers in Europe (Hetzner)
|
not stated on the website
|
| Video calls with customers |
no
|
yes, $23 per agent a month
|
| Mobile app |
Android on Google Play; iPhone — from the Home Screen, with notifications
|
iOS, Android and a desktop app
|
Jivo data is taken from jivochat.com and jivochat.com/pricing, checked on 22.10.2026; prices are as billed annually, as stated on their website. Spotted a discrepancy — write to info@modalcrm.com and we will fix it.
Moving from JivoSite — in one evening
A chat today — a CRM when you grow
You start with the same widget as in Jivo. When you need more, you switch it on in the same account — no moving to another system and no retraining the team.
Frequently asked questions
How much does JivoSite (Jivo) cost and what plans does it have?
Per jivochat.com/pricing on 17.09.2026: the Basic plan starts at $28 per agent per month billed annually, so three agents cost $84 a month; telephony is a “Telephony Plus” add-on at $4/month, video calls are $23 per agent per month; the free plan covers up to 5 agents with a limited feature set. In ModalCRM the Communication plan is 900 ₴ a month per company for up to three users, each extra user +200 ₴, and browser calls are included.
Does ModalCRM have a free plan like Jivo?
Yes: site chat, messengers and a three-step bot for one user, 600 replies a month, forever and without a card. Jivo’s free plan is up to 5 agents with a limited feature set (per their website on 17.09.2026).
Will I get calls?
Yes, browser calls are part of the plan: connect Binotel, UniTalk, Ringostat, Zadarma or CallsApp, and recordings stay in the customer history. In Jivo telephony is a separate “Telephony Plus” add-on.
How do I move the chat from Jivo?
Delete the Jivo code from your site, paste our widget — one line — and connect Telegram, Viber and Instagram in settings. Contacts import from a file. If anything is unclear, write in the site chat and we will set it up together.
Where is the data stored?
On servers in Europe (Hetzner). The provider is sole proprietor Viktoriia Lazukina, Ukraine. Jivo does not state its data location on its website.
How fair is this comparison?
We used only what is written on jivochat.com and jivochat.com/pricing as of 17.09.2026 and did not judge the quality of their product. Where Jivo is ahead — video calls, for example — it says so. If something is out of date, write to info@modalcrm.com.
Try our chat side by side with JivoSite
Put the widget on one page of your site and compare for yourself. Free for one agent forever, the full plan — 14 days without a card.