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ModalCRM integration with Rozetka and Prom.ua

Marketplace orders in the same list as your direct sales

The marketplace stops being a separate dashboard: new orders from Rozetka and Prom.ua appear in the CRM almost right after checkout, the status syncs both ways, and the waybill number goes back to the marketplace by itself.

14 days free Guide in the help center

What the integration gives you

Orders arrive on their own Checked every minute, no buttons to press; the “Marketplace” column shows where an order came from
Two-way status Changed in the CRM — updated on the marketplace; changed on the marketplace — pulled into the CRM
Waybill to the marketplace Create the label in the CRM and the number goes to the marketplace — no need to type it in again
Stock by SKU Products are matched to the warehouse by SKU and written off just like a regular order
No duplicates An order is recognized by its external number: a repeated sync only updates the status
Buyer questions in chats Messages from Rozetka and Prom buyers arrive in Chats together with the order number

How to connect

  1. Write to info@modalcrm.com — we will tell you which seller account access is needed and connect it. We also load the history for past periods.
  2. Check that product SKUs in the warehouse match the SKUs on the marketplace — otherwise stock will not be written off.
  3. Assign who handles marketplace orders in the “Manager” column; the “Marketplace” column filter shows only the platform you need.

How the sync works and what gets overwritten is in the help center: Orders from Rozetka and Prom.ua.

modalcrm.com/app/orders
ModalCRM integration with Rozetka and Prom.ua

Frequently asked questions

How much does the Rozetka integration cost?

Nothing extra. Marketplace orders are part of the Trade plan (900 ₴ a month per company) and All inclusive, and the price does not depend on the number of orders.

Does it work the same way with Prom.ua?

Yes, Prom.ua connects the same way: orders in the same list, two-way status, the waybill goes to the marketplace.

What if a product is not found by SKU?

The order is still created — the line simply will not link to a warehouse card, and the stock has to be written off by hand.

Can I edit a marketplace order?

Yes, like a regular one. But fields that come from the marketplace are overwritten on the next sync.

We will connect Rozetka and Prom together with you

Write in the site chat or to info@modalcrm.com — we connect the seller account. The first 14 days of the Trade plan are free, no card.

14 days free See the demo
14 days free