ModalCRM integration with SMS Club

Viber and SMS in one cascade: if Viber does not arrive, SMS Club sends an SMS

SMS Club sends messages as a cascade: Viber first, and if it is not delivered — SMS. When a ticket changes status, the CRM passes both texts to SMS Club in one request. Campaigns and single SMS from the customer card also go through your SMS Club account.

14 days free Guide in the help center

What the integration gives you

Ticket status alerts A rule on the “Auto-Send” tab: trigger “In repair”, “Ready for pickup”, “Returned to client” or another status, channel and template

Viber → SMS cascade The “Viber + SMS (fallback)” channel runs as an SMS Club cascade: if Viber is not delivered, SMS Club itself sends an SMS from your SMS Sender

SMS campaigns In Campaigns → the “Campaigns” tab choose the SMS type and the audience — a segment or a recipient list

SMS from the customer card The “Template” button in the customer card: pick a ready text and the SMS channel — the name and other customer details fill in by themselves

Templates with ticket data Ticket number, customer name, device, amount and the tracking link fill into the text by themselves; without a template a ready text with the link is sent

Approved names in view “Save & Test” shows the account balance and “Active senders” — the names SMS Club has already approved

How to connect

In your SMS Club account copy the API token and check that a sender name is registered for SMS, and a separate one for Viber if you use it.
In the CRM open Settings → Integrations → “SMS / Viber gateways” block → the SMS Club card, paste the token, fill in SMS Sender and Viber Sender and click “Save & Test”.
Compare the names with the “Active senders” list, send a test SMS or Viber message to your own number, then set up texts and rules on the “Templates” and “Auto-Send” tabs.

How integrations are connected in the help center: Integrations; how to launch an SMS campaign: Campaigns: creating and launching. If the check says it could not connect to the SMS Club API, copy the token from your account again.

Frequently asked questions

How much does the SMS Club integration cost?

Nothing extra. SMS campaigns and ticket alerts are part of every paid plan from 900 ₴ a month per company. The SMS and Viber messages themselves are paid to SMS Club at its rates.

How does the Viber → SMS cascade work?

In the “Auto-Send” rule choose the “Viber + SMS (fallback)” channel. The CRM passes both texts to SMS Club, and if Viber is not delivered, SMS Club itself sends an SMS. If SMS Club rejects the cascade, the CRM tries Viber on its own and then SMS.

Can I connect SMS Club and another provider at the same time?

No. One SMS provider works at a time: if you save another one, it replaces SMS Club. TurboSMS, AlphaSMS and SMS Fly are also available.

Where else can I send SMS through SMS Club?

From a ticket — the tracking link with the “Send link to client” button. In appointment reminders (Bookings and Everything included plans) and in automations — the “Send SMS” action (Everything included plan).

We will connect SMS Club together with you

Write in the site chat or to info@modalcrm.com — we help with the token and sender name and check a test SMS. The first 14 days are free, no card.

14 days free See the demo