ModalCRM integration with Telegram
A customer writes to your Telegram bot and the message lands in Chats next to the website, Instagram and Viber, while the operator's reply goes back to the customer in Telegram. The owner's personal account connects separately, through Telegram Business.
What the integration gives you
How to connect
- Write to info@modalcrm.com or the support chat — we register and connect the bot. All we need is your brand name and avatar.
- The personal account needs Telegram Premium: on your phone go to Settings → Telegram Business → Chatbots → add the bot we give you.
- Write to your bot from any account — the message should appear in Chats.
What else connects and each messenger's limits are in the help center: Channels: what connects and how it works.
Frequently asked questions
How much does the Telegram integration cost?
Nothing extra. Telegram works even on the free plan: one operator, all messengers, 600 messages a month. Paid plans start at 900 ₴ a month per company.
Can I connect several Telegram bots?
No: one channel means one bot per company. Several bots cannot be merged into one CRM. The owner's personal account via Telegram Business is a separate connection next to the bot.
Can I write to a customer first?
Only to someone who has already written to your bot — that is Telegram's own rule. If the customer has not written yet, the message will not go through; the working fix is an SMS asking them to message the bot.
Can I reply to customers right from Telegram?
Yes. Link your Telegram in notification settings — new messages from every channel arrive there, and your reply goes back to the customer on behalf of the company, not from your number.
We connect Telegram within one working day
Write in the site chat or to info@modalcrm.com — we register the bot. The first 14 days of full access are free, no card; after that chats stay on the free plan.