ModalCRM integration with TurboSMS

SMS and Viber to customers through your TurboSMS account — from a ticket, a campaign or the customer card

Messages to customers go from the CRM through your TurboSMS account — under your own sender name. A ticket changes status — the customer gets an SMS or Viber message by rule. A campaign to a segment starts from the Campaigns section, and a single SMS from the customer card.

14 days free Guide in the help center

What the integration gives you

Ticket status alerts A rule on the “Auto-Send” tab: trigger “Received for service”, “Ready for pickup” or another status, channel and template

Viber with SMS as backup The “Viber + SMS (fallback)” channel: if TurboSMS does not accept the Viber message, the CRM sends the same text as an SMS at once

SMS campaigns In Campaigns → the “Campaigns” tab choose the SMS type and the audience — a segment or a recipient list

SMS from the customer card The “Template” button in the customer card: pick a ready text and the SMS channel — the name and other customer details fill in by themselves

Templates with ticket data Ticket number, customer name, device, amount and the tracking link fill into the text by themselves; without a template a ready text with the link is sent

Checked right after saving “Save & Test” checks the token with TurboSMS and shows the account balance; “Test Message” sends an SMS or Viber message to your number

How to connect

In your TurboSMS account copy the API token and check that a sender name is registered for SMS, and a separate one for Viber if you use it.
In the CRM open Settings → Integrations → “SMS / Viber gateways” block → the TurboSMS card, paste the token, fill in SMS Sender and Viber Sender and click “Save & Test”.
In the “Test Message” block send an SMS or Viber message to your own number, then set up texts and rules on the “Templates” and “Auto-Send” tabs.

How integrations are connected in the help center: Integrations; how to launch an SMS campaign: Campaigns: creating and launching. If Viber Sender is empty, the SMS sender name is used for Viber.

Frequently asked questions

How much does the TurboSMS integration cost?

Nothing extra. SMS campaigns and ticket alerts are part of every paid plan from 900 ₴ a month per company. The SMS and Viber messages themselves are paid to TurboSMS at its rates.

Will an SMS go out if Viber fails?

Yes, if the rule uses the “Viber + SMS (fallback)” channel and TurboSMS does not accept the Viber message — for example, the Viber Sender is not registered yet. Then the CRM sends the same text as an SMS at once.

Can I connect TurboSMS and another provider at the same time?

No. One SMS provider works at a time: if you save another one, it replaces TurboSMS. AlphaSMS, SMS Club and SMS Fly are also available.

Where else can I send SMS through TurboSMS?

From a ticket — the tracking link with the “Send link to client” button. In appointment reminders (Bookings and Everything included plans) and in automations — the “Send SMS” action (Everything included plan).

We will connect TurboSMS together with you

Write in the site chat or to info@modalcrm.com — we help with the token and sender name and check a test SMS. The first 14 days are free, no card.

14 days free See the demo