ModalCRM integration with AlphaSMS

Customers learn about their request status by SMS or Viber under your own sender name

The CRM sends SMS and Viber messages through your AlphaSMS account — under the sender name registered to you. Ticket status alerts go out by rules, campaigns from the Campaigns section, and a single message from the customer card.

14 days free Guide in the help center

What the integration gives you

Ticket status alerts A rule on the “Auto-Send” tab: trigger “Diagnostics”, “Awaiting approval”, “Ready for pickup” or another status, channel and template

Viber with SMS as backup The “Viber + SMS (fallback)” channel: if AlphaSMS does not accept the Viber message, the CRM sends the same text as an SMS at once

SMS campaigns In Campaigns → the “Campaigns” tab choose the SMS type and the audience — a segment or a recipient list

SMS from the customer card The “Template” button in the customer card: pick a ready text and the SMS channel — the name and other customer details fill in by themselves

Templates with ticket data Ticket number, customer name, device, amount and the tracking link fill into the text by themselves; without a template a ready text with the link is sent

AlphaSMS's answer on screen “Save & Test” requests the AlphaSMS balance with your key; if the key is wrong or funds are short, you see AlphaSMS's own reply instead of a vague error

How to connect

In your AlphaSMS account copy the API key and check that a sender name is registered for SMS, and a separate one for Viber if you use it.
In the CRM open Settings → Integrations → “SMS / Viber gateways” block → the AlphaSMS card, paste the key, fill in SMS Sender and Viber Sender and click “Save & Test”.
In the “Test Message” block send an SMS or Viber message to your own number, then set up texts and rules on the “Templates” and “Auto-Send” tabs.

How integrations are connected in the help center: Integrations; how to launch an SMS campaign: Campaigns: creating and launching. If Viber Sender is empty, the SMS sender name is used for Viber.

Frequently asked questions

How much does the AlphaSMS integration cost?

Nothing extra. SMS campaigns and ticket alerts are part of every paid plan from 900 ₴ a month per company. The SMS and Viber messages themselves are paid to AlphaSMS at its rates.

Will an SMS go out if Viber fails?

Yes, if the rule uses the “Viber + SMS (fallback)” channel and AlphaSMS does not accept the Viber message — for example, the Viber Sender is not registered yet. Then the CRM sends the same text as an SMS at once.

Can I connect AlphaSMS and another provider at the same time?

No. One SMS provider works at a time: if you save another one, it replaces AlphaSMS. TurboSMS, SMS Club and SMS Fly are also available.

Where else can I send SMS through AlphaSMS?

From a ticket — the tracking link with the “Send link to client” button. In appointment reminders (Bookings and Everything included plans) and in automations — the “Send SMS” action (Everything included plan).

We will connect AlphaSMS together with you

Write in the site chat or to info@modalcrm.com — we help with the key and sender name and check a test SMS. The first 14 days are free, no card.

14 days free See the demo