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ModalCRM integration with SMS Fly

A Viber → SMS cascade and the list of your senders right after connecting

SMS Fly sends messages as a cascade: Viber first, and if it is not delivered — SMS. While connecting, the CRM shows which SMS and Viber sender names exist in your account, so it is harder to get them wrong. Ticket alerts, campaigns and SMS from the customer card go through your account.

14 days free Guide in the help center

What the integration gives you

Ticket status alerts A rule on the “Auto-Send” tab: trigger “Received for service”, “Awaiting approval”, “Ready for pickup” or another status, channel and template
Viber → SMS cascade The “Viber + SMS (fallback)” channel goes to SMS Fly in one request: if Viber is not delivered, SMS Fly itself sends an SMS from your SMS Sender
SMS campaigns In Campaigns → the “Campaigns” tab choose the SMS type and the audience — a segment or a recipient list
SMS from the customer card The “Template” button in the customer card: pick a ready text and the SMS channel — the name and other customer details fill in by themselves
Templates with ticket data Ticket number, customer name, device, amount and the tracking link fill into the text by themselves; without a template a ready text with the link is sent
Your senders on screen “Save & Test” shows the balance and two lists from your SMS Fly account: senders for SMS and for Viber

How to connect

  1. In your SMS Fly account open the “API Settings” menu and copy the API key.
  2. In the CRM open Settings → Integrations → “SMS / Viber gateways” block → the SMS Fly card, paste the key, fill in SMS Sender and Viber Sender and click “Save & Test”.
  3. Compare the names with the sender lists the check showed, send a test SMS or Viber message to your own number, then set up texts and rules on the “Templates” and “Auto-Send” tabs.

How integrations are connected in the help center: Integrations; how to launch an SMS campaign: Campaigns: creating and launching. If a test message says the sender name is invalid, compare SMS Sender and Viber Sender with the lists from the check.

modalcrm.com/app/marketing
ModalCRM integration with SMS Fly

Frequently asked questions

How much does the SMS Fly integration cost?

Nothing extra. SMS campaigns and ticket alerts are part of every paid plan from 900 ₴ a month per company. The SMS and Viber messages themselves are paid to SMS Fly at its rates.

How does the Viber → SMS cascade work?

In the “Auto-Send” rule choose the “Viber + SMS (fallback)” channel. The CRM passes both texts to SMS Fly in one request, and if Viber is not delivered, SMS Fly itself sends an SMS from your SMS Sender.

Can I connect SMS Fly and another provider at the same time?

No. One SMS provider works at a time: if you save another one, it replaces SMS Fly. TurboSMS, AlphaSMS and SMS Club are also available.

Where else can I send SMS through SMS Fly?

From a ticket — the tracking link with the “Send link to client” button. In appointment reminders (Bookings and Everything included plans) and in automations — the “Send SMS” action (Everything included plan).

We will connect SMS Fly together with you

Write in the site chat or to info@modalcrm.com — we help with the key and sender names and check a test SMS. The first 14 days are free, no card.

14 days free See the demo
14 days free