Service center tickets with deadlines under control

Tickets, warranty, SLA

Your service center under control. Tickets are created automatically from chats, email and the website form. Mandatory recording of the failure cause, deadline control and customer notifications at every stage.

14 days free Choose a plan with this module

What the module does

Automatic ticket creation From chats, email and the website form — a request is created on its own.

Failure cause — required When closing a request the cause is recorded — you build up failure statistics.

Warranty and documents Tracking of warranty and out-of-warranty requests, auto-issued invoices and acts.

SMS to the customer on status Accepted, diagnostics, repair, handover — the customer stays informed without calls.

A status page for the customer A separate web page where the customer tracks their own request.

SLA control Warnings as deadlines approach + linking a ticket to the customer's call and chat.

1 / 3

Click the photo to enlarge

Help articles (in Ukrainian)

All articles in this help section

Frequently asked questions

Where do tickets come from?

Automatically from chats, email and the website form. A ticket can also be created manually, and it is linked to the customer's call and chat.

How does the customer learn the repair status?

An SMS at every stage (received, diagnostics, repair, pickup) and a separate web page where the customer tracks the ticket on their own.

Is there deadline control and SLA?

Yes. SLAs are set for tickets, and the CRM warns when a deadline is approaching, so overdue work is visible in advance.

Are warranty tickets tracked?

Yes. Warranty and out-of-warranty tickets are tracked separately, and invoices and acts are issued automatically. Tickets come with the All-inclusive plan at 2,200 UAH per month.