Service
Your service center under control. Tickets are created automatically from chats, email and the website form. Mandatory recording of the failure cause, deadline control and customer notifications at every stage.
What the module does
Automatic ticket creation
From chats, email and the website form — a request is created on its own.
Failure cause — required
When closing a request the cause is recorded — you build up failure statistics.
Warranty and documents
Tracking of warranty and out-of-warranty requests, auto-issued invoices and acts.
SMS to the customer on status
Accepted, diagnostics, repair, handover — the customer stays informed without calls.
A status page for the customer
A separate web page where the customer tracks their own request.
SLA control
Warnings as deadlines approach + linking a ticket to the customer's call and chat.
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