Every customer chat in one window

Every conversation in one window

Website chat, Telegram, Viber, WhatsApp, Instagram, Facebook, email, OLX, Rozetka and Prom — in one window. Every new message is mirrored to your personal Telegram: reply from there and the customer sees an answer from the company. After every closed conversation the system requires a reason for contact — you see why customers really write and what to fix in your service.

14 days free Choose a plan with this module

What the module does

Handy customer card Right from the chat — create a lead or customer, an order, an appointment, a service ticket, transfer to another agent, send a contract, act or invoice.

Chat data into the card Add a phone, email, the channel the customer came from, and a note for other agents — right from the conversation.

Reason for contact — required After every closed conversation the agent picks a reason. You see the top reasons and eliminate them in your product.

Media and quick replies Video, photos, audio, links, ready-made reply templates — all at hand.

Chatbot builder Build your own bot for your scenarios — without a developer.

Request analytics Charts by reason, week and month trends, top topics — you see exactly what to fix.

Reply from your own Telegram A new message from any channel lands in your Telegram. Reply right there — the customer gets the company's answer in the channel they wrote from.

Marketplaces, OLX and email Buyer questions from Rozetka, Prom and OLX and emails from your work mailbox land in the same inbox as the messengers. One queue, one operator.

Chat rating and offline form After the chat is closed the customer gives a 👍 or 👎 — ratings show up in statistics. When everyone is offline, a site visitor leaves a request and it becomes a conversation.

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Help articles (in Ukrainian)

All articles in this help section

Frequently asked questions

Which channels can be connected?

Website chat, Telegram, Viber, WhatsApp, Instagram, Facebook, email, OLX, Rozetka and Prom — all in one window, with no separate fee per channel.

Is there a free plan?

Yes. One operator, website chat and all messengers, a three-step bot, 600 messages a month. Forever, no card required.

What is a "reason for contact"?

After every closed conversation the operator picks why the customer wrote. Analytics shows the top reasons and week and month trends, i.e. exactly what to fix in your service.

How do I reply from my own Telegram?

Link your Telegram in the notification settings — new messages from every channel will arrive there. A reply from Telegram goes back to the customer in their channel on behalf of the company, not from your number.