Chats
A Ukrainian alternative to foreign website chats. 6 communication channels in one window + reason-for-contact analytics: Telegram, Viber, WhatsApp, Instagram, Facebook, Email. After every closed conversation the system requires a reason — you see why customers really write and what to fix in your service.
What the module does
Handy customer card
Right from the chat — create a lead or customer, an order, an appointment, a service ticket, transfer to another agent, send a contract, act or invoice.
Chat data into the card
Add a phone, email, the channel the customer came from, and a note for other agents — right from the conversation.
Reason for contact — required
After every closed conversation the agent picks a reason. You see the top reasons and eliminate them in your product.
Media and quick replies
Video, photos, audio, links, ready-made reply templates — all at hand.
Chatbot builder
Build your own bot for your scenarios — without a developer.
Request analytics
Charts by reason, week and month trends, top topics — you see exactly what to fix.
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